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Con Edison Restoring Power to Customers in Southeast Queens Affected by Heat Wave

  • Con Edison | Media Relations

  • New York – June 23, 2025 -- 09:30 AM

Con Edison Reminds Customers to Stay Safe & Report Outages

Con Edison has restored power to more than 1,600 customers in neighborhoods in Southeast Queens and is working to restore service to over 6,200 customers still without electricity due to the heat wave affecting the region.

Con Edison has reduced voltage by 8 percent in the area serving some customers in southeastern Queens to conserve energy while crews repair equipment.

The area is bounded by Grand Central Parkway on the north, Jamaica Bay on south, the Nassau County line on the east, and Queens Boulevard and the Van Wyck Expressway on the west.

It includes the neighborhoods of Bellaire, Bellerose, Cambria Heights, Floral Park, Glen Oaks, Hollis, Holliswood, Jamaica, Jamaica Hills, Laurelton, Queens Village, Springfield Gardens, St. Albans and South Jamaica. The area has 166,000 customers.

Con Edison has asked customers in these areas not to use energy-intensive appliances such as washers, dryers, and microwaves until crews complete repairs. The company also asks customers to limit unnecessary use of air conditioning. If you have two air conditioners, use only one and set it to the highest comfortable temperature.

The company also asks customers to refrain from charging their electric vehicles unless necessary until repairs are made.

Customers can report outages and check service restoration status at www.conEd.com/reportoutage, or with our mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633). When calling, customers should report whether their neighbors also have lost power.

Customers who report outages will receive updates with their estimated restoration times as they become available.

Customers can follow Con Edison on X or like us on Facebook for general outage updates, safety tips and storm preparation information.

The equipment problems in these neighborhoods have no effect on the rest of the Con Edison system. The company is in communication with New York City Emergency Management.

The company urges members of the public to stay away from downed wires. They may be live. For your safety, we may guard downed wires until crews make repairs. Our personnel may be in unmarked cars but will always have Con Edison identification.

Restoration Plan


The priority for restoration will be critical customer facilities that have an impact on the public, such as mass transit, hospitals, police and fire stations, and sewage and water-pumping stations. Crews will then prioritize repairs that will provide power to the largest numbers of customers as quickly as possible, then move on to restore smaller groups and individual customers.

How to Report an Outage


Customers can sign up for text alerts at coned.com/text. Customers can also report outages and check service restoration status at conEd.com/reportoutage or with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.


Safety Tips


  • If you see downed electrical wires, do not go near them. Report them to Con Edison and your local police department immediately.
  • Treat all downed wires as if they are live. Never attempt to move them or touch them with your hands or any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Members of the public also should avoid transformers that are brought to the ground. The transformers are gray metal drums attached to the wires and poles.
  • Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors, or set it up outdoors near open home windows or air-handling vents.
  • If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Charge your cellphones and other mobile devices while you have power.
  • Check to make sure your flashlights and any battery-operated radios are in working order. Make sure you have a supply of extra batteries.
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