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Con Edison Crews Restoring Customers Affected by the Heat

  • CON EDISON MEDIA RELATIONS

  • New York – June 26, 2025 -- 06:15 PM

Con Edison crews worked for the last three days in the hottest conditions since at least 2012 to restore nearly 100,000 customers who lost service due to damage the extreme heat did to electric delivery equipment.

While damage to Con Edison equipment spanned the entire service territory, Brooklyn infrastructure was hit hard. As of this afternoon crews in Brooklyn were working to repair feeders and restore service to 4,700 customers.

The company has restored service to about 8,500 customers in the borough since the heatwave began on Sunday. Those customers were among the approximately 100,000 outages the company restored throughout New York City and Westchester County.

Crews remain mobilized and are expected to restore 95 percent of the remaining Brooklyn customers affected by the heat event by 7 p.m. Friday.

Con Edison relied on its skilled crews and technologies to keep customers in service and restore service. More than 97 percent of the company’s nearly 3.7 million customers maintained power throughout the heat event. The company reduced voltage in various areas of the system to take stress off equipment and prevent longer and wider outages.

The company’s efforts were helped by customers who responded to calls to use energy wisely and turn off unnecessary appliances. These included customers in Con Edison’s smart usage programs who get paid for reducing usage at times of high demand.

Crews will remain in the streets in the coming days even after all heat-related outages are restored. They’ll be making repairs to equipment that was damaged and seeking to put the vast, complex system back into the condition it was in before the early-summer heatwave began. 

Customers can report outages and check service restoration status at www.conEd.com/reportoutage, or with our mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633). When calling, customers should report whether their neighbors also have lost power. Customers who report outages will receive updates with their estimated restoration times as they become available.

Customers can follow Con Edison on X or like us on Facebook for general outage updates, safety tips and storm preparation information.

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