Con Edison Restoring Power To Customers Affected by Storm
Con Edison Reminds Customers to Stay Safe, Report Outages
Con Edison has restored power to the nearly 21,000 customers who experienced an outage yesterday due primarily to a brief, intense, afternoon storm that impacted Staten Island and Brooklyn.
Con Edison crews worked throughout the night to bring the lights back on to residents and businesses in these communities.
Service is expected to be restored to the remaining 875 customers later today.
Customers on Staten Island and Brooklyn saw the greatest outages.
Staten Island customers experienced more than 17,800 outages. Service has been restored to all except 255 Staten Island customers. Those customers are expected to be restored later today.
Crews in Brooklyn restored more than 2,200 of the 2,800 customers affected. Service for the remaining approximately 600 customers will also be restored later today.
The company urges members of the public to stay away from downed wires. They may be live. For your safety, we may guard downed wires until crews make repairs. Our personnel may be in unmarked cars but will always have Con Edison identification.
Restoration Plan
The priority for restoration will be critical customer facilities that have an impact on the public, such as mass transit, hospitals, police and fire stations, and sewage and water-pumping stations. Crews will then prioritize repairs that will provide power to the largest numbers of customers as quickly as possible, then move on to restore smaller groups and individual customers.
How to Report an Outage
Customers can sign up for text alerts at coned.com/text. Customers can also report outages and check service restoration status at conEd.com/reportoutage or with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).
Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.
Safety Tips
- If you see downed electrical wires, do not go near them. Report them to Con Edison and your local police department immediately.
- Treat all downed wires as if they are live. Never attempt to move them or touch them with your hands or any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
- Members of the public also should avoid transformers that are brought to the ground. The transformers are gray metal drums attached to the wires and poles.
- Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors, or set it up outdoors near open home windows or air-handling vents.
- If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
- If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
- Charge your cellphones and other mobile devices while you have power.
- Check to make sure your flashlights and any battery-operated radios are in working order. Make sure you have a supply of extra batteries.
Customers can follow Con Edison on X, Instagram or like us on Facebook for general outage updates, safety tips and storm preparation information.
The company is in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response if needed.